RealSuite: Real-Time Service Excellence
The Portfolio:
- A collection of premium downtown
office space in key financial centers
- Multiple clients in buildings averaging
1.4 million square feet
The Need:
A service response capability that scales well and offers top-quality service to premium
tenants paying top rents.
The Solution:
RealSuite - HelpDesk Module
Delivering measurable improvements
over industry benchmarks in
- Speed of issue resolution
- Time from call to dispatch
- Cycle time to billing
- Overall service costs
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